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Policies

 

Payment 

All credit card purchases must have a matching billing and shipping address.  We will only ship to the credit card's billing address.

We take credit card fraud very seriously, and prosecute credit card fraud to the fullest extent of the law.  

All Paypal purchases must provide a Paypal confirmed shipping address.

 

Disclaimer

All items on Velocityshop.com are intended for off-road use only. Some item maybe illegal in your states / country. We will not be responsible for any repair cost from damages from using these items, please use as your own risk.

Some items may require modification to your vehicle or modification to other aftermarket parts that was installed on the vehicle, it is the natural of aftermarket parts. Professional installation is highly recommended or required. All products are subject to the manufacture's warranty, if any.   Please contact the manufacturer directly for warranty related issues / questions.

All sales are final, there is no return or exchange. Unless it has been authorized by Velocityshop.com and require a RMA number from Velocityshop.com. Item must be unused and must be returned to Velocityshop.com within 14 days from the invoice date. Special order items are none returnable. Buyer is responsible for shipping cost for return. 

All returns are for exchange or store credit only.

20% restocking fee apply on authorized returns.

All cancellation orders after a 24hr period will be accessed a 5% cancellation fee.

 

Shipping

Shipping charges are not refundable. 

If an item was unclaimed or returned from the shipping company, customs, or incorrect shipping address was provided, and the order is returned to us, we will not be responsible for any re-shipping fees, we will collect re-shipping fees from you, before we ship out the item(s).

Paypal user, please provide us with a Paypal confirmed address, we will not ship to an unconfirmed address.

Orders are usually send out within 1-3 business days.

International customers, please email us for a shipping quote before ordering.  Our website's shipping calculator only support USA shipping. 

International customers, you are responsible for all import tax duty that may occur. 

We can only accept Paypal payment for international orders.

If an item is on back order or out of stock, we will notify you the ETA and give you the options to either wait for the item or a refund. 

All Body Parts, lips, spoilers, side skirts, hood, etc, or any oversize items cannot be shipped to a PO BOX. 

Only certain small items can be shipped to PO BOX, please contact us if you have any questions.

 

Privacy

We respect your privacy and we will not share or sell your information with 3rd parties.

Velocityshop may use your contact information such as email or phone number to notify you with order information, shipping info, or special deals we offer.

 

Service

We reverse the right to refuse service to anyone. 



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