-Frequently Asked Questions-


Orders are process on Monday to Friday.  A shipping confirmation with tracking number will be sent out as soon as your order has been shipped. 


My tracking status says "Label Created", not yet in system.  What does that mean?

It means that your package is in transit from Velocity Shop warehouse to shipping courier.  

I ordered on Sunday night, its Monday 10am, and I have not received any shipping confirmation?

We only ship during our business hours on Monday to Friday. All orders placed on Friday after 3pm, Saturday or Sunday will ship out on the following business day, which is Monday.


I had called you guys during business hours, how come no one picked up my call?

We are located in South Florida.  We are in the eastern time zone, we are 2 hours ahead of the central time zone and 3 hours ahead pacific standard time zone.  We might be closed when you had attempted to call us, or we were helping other customers, we will get back to you as soon as we can.